We Move Migration

PRIVACY POLICY ā€“ WE MOVE MIGRATION

Privacy Policy ā€“ We Move Pty Ltd (We Move Migration)

Effective Date: [Insert date]

We Move Pty Ltd (ACN 618 032 438, ABN 54 618 032 438), trading as We Move Migration and We Move Experience ("we", "us", "our"), is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you interact with our services, including our website, platform, and related services.

We operate under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where applicable, we also consider international data protection standards, including the General Data Protection Regulation (GDPR).

1. What is Personal Information

Personal information means information or an opinion about an identified individual or an individual who is reasonably identifiable.

2. Information We Collect

We may collect the following types of personal information:

a. General Information

  • Full name
  • Email address
  • Phone number

b. Migration-Related Information

  • Nationality
  • Current visa status
  • Migration history

c. Documents

  • Passport
  • Curriculum Vitae (CV)
  • Certificates or supporting documentation

d. Sensitive Information

In some cases, we may collect sensitive information such as:

  • Health information
  • Criminal history

This information is only collected:

  • When necessary for migration or related services
  • With your explicit consent

3. How We Collect Information

We collect personal information through:

  • Online forms and bookings
  • Our website and platform
  • Communication channels (email, phone, WhatsApp, etc.)
  • Interactions with our team or authorised partners

4. Purpose of Collection

We collect and use your personal information to:

  • Provide migration and education-related services
  • Match you with suitable migration agents or service providers
  • Facilitate bookings and consultations
  • Improve our services and user experience
  • Communicate with you about services you have expressed interest in
  • Comply with legal and regulatory obligations

5. Sharing of Information (Key Section)

5.1 Within the WeMove Ecosystem

We operate as an integrated ecosystem including:

  • WeMove Migration
  • WeMove Experience

Your information may be shared internally only to the extent necessary to provide the services you have requested.

šŸ‘‰ Example:

  • If you request migration services ā†’ migration team accesses your data
  • If you request study services ā†’ education team accesses relevant data
  • Information is not fully shared across departments unless required and relevant

5.2 With Migration Agents

We may share your personal information with verified and authorised migration agents within our platform.

These agents:

  • Receive access to your profile and submitted information
  • Use the information solely to provide the requested service
  • Are contractually required to handle your data responsibly

5.3 Conditional Data Sharing (Important Safeguard)

Your information is only shared:

  • Based on the services you select
  • When you request or accept a consultation
  • When it is necessary to avoid duplication and improve your experience

šŸ‘‰ Example:

  • If you book a migration consultation ā†’ agent receives your data
  • If you only request study services ā†’ migration agents do NOT access your detailed data

5.4 Third-Party Service Providers

We may also share your information with:

  • IT and cloud providers
  • Payment processors (e.g. Wise, Qualy)
  • Analytics providers (e.g. Google Analytics)
  • Marketing platforms (e.g. Meta/Facebook)

6. International Data Transfers

Your personal information may be stored or processed in Australia and/or overseas (including cloud providers).

We take reasonable steps to ensure that any international transfer complies with applicable data protection laws and safeguards.

7. Data Security

We implement appropriate technical and organisational measures to protect your information, including:

  • Secure servers
  • Access controls
  • Encryption where appropriate

However, no system is completely secure and transmission of data is at your own risk.

8. Data Retention

We retain your personal information:

  • For as long as necessary to provide services
  • To comply with legal obligations
  • For legitimate business purposes (e.g. record keeping, fraud prevention)

9. Your Rights

You have the right to:

  • Access your personal information
  • Request correction of inaccurate data
  • Request deletion (where legally permitted)
  • Withdraw consent

To exercise your rights, contact us at: šŸ“§ [email protected]

10. Cookies and Tracking

We use cookies and tracking technologies to:

  • Improve user experience
  • Analyse platform usage
  • Support marketing campaigns

This may include:

  • Google Analytics
  • Meta (Facebook) tracking

You can manage cookie settings through your browser.

11. Payments

Payments for certain services (such as migration consultations) may be processed through third-party providers such as Wise or Qualy.

We do not store full payment details.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on this page.

13. Contact Us

If you have questions or concerns:

We Move Pty Ltd 44 North Fort Road Manly NSW 2095 Australia

šŸ“§ [email protected]